Your managers know their stuff.
So why are the hard conversations still landing on you?

Practice changes that. Real scenarios. Safe space. No real-world consequences — and genuine, lasting change.

Build Your Session →

Takes 2 minutes. You choose everything.

Naomi Taylor

“I made a Big Four training programme better. Want to know how?”

EYNHSRoyal MailSephora
Sound familiar?

When managers can’t have the hard conversations, everything lands back with you

Managers avoiding the difficult stuff

Poor performance left unmanaged. Feedback that never lands. Conflict that turns political instead of productive. Every escalation ends up on your desk.

A feedback culture quietly eroding

High performers disengage when they stop hearing honest input. Psychological safety becomes confusion avoidance. Trust in leadership quietly fades.

You were hired to scale — not clean up

More meetings, duplicated effort, inconsistent messaging. You’re carrying the organisation emotionally while strategic thinking gets squeezed out.

How it works

As simple as ordering — you’re always in control

No long commitments. No workshops that don’t stick. Just purposeful, practical practice.

1

Pick your challenge

Feedback, difficult conversations, upwards management, performance, EQ, presentation skills — choose what matters most right now.

2

Pick a model

Radical Candor, AID, TED questions, Insights — proven frameworks so the learning sticks beyond the session.

3

Choose your group size

Solo or up to 4 participants. Watching each other practice is as valuable as doing it yourself.

4

Practice for real

Naomi plays the opposite role. You rehearse real scenarios, get live feedback, and examine your approach — safely, before it counts.

Build Your Session → Or take the quiz if you’re not sure where to start
What participants say

The feedback that makes the difference

Naomi was brilliant — she really made everyone feel comfortable to fully participate. Her performance in both roles made it feel completely real, and her feedback was invaluable. I’ll be taking at least one insight away to use in future important conversations.

EY Participant

Really engaging. The activity and conversation was genuinely challenging — in the best way. I felt it improved my ability to handle similar situations with clients going forward. The practice element made all the difference.

EY Participant

Ready to try it?

Pick your topic, choose your group, select a model — and book. It really is that simple.

Build Your Session →
The method

Why practice-based learning beats any workshop

Most leadership training gives people frameworks — then leaves them to figure out how to use them under pressure. That’s where it falls apart.

Reflection Practice is different. We rehearse the real conversation — the one that’s been sitting on someone’s to-do list for weeks — in a safe, energising space where you can try, stumble, and adjust without real-world consequences. That’s what makes it stick.

What you get from a session

  • ✓ Embodied practice — not theory
  • ✓ A specialist who plays the opposite role convincingly
  • ✓ Real-time feedback on approach, presence and language
  • ✓ Strategies you can use immediately
  • ✓ Confidence that comes from having actually done it

What makes this different

It’s not about scripts. Real conversations don’t follow scripts — they go sideways, get emotional, require you to adapt in the moment.

Naomi works with you to shift default habits — the ones that lead to avoidance, harshness, or unclear messaging — through deliberate, reflected practice.

Drawing on backgrounds in both business coaching and professional performance, bringing authenticity to every scenario.

What we work on

Choose your challenge

Each session focuses on one area — so you go deep rather than broad.

💬 Feedback conversations

Giving honest, useful feedback that lands without damaging relationships.

⚡ Difficult conversations

Addressing underperformance, conflict, or sensitive topics directly and courageously.

🔼 Upwards management

Communicating effectively with senior stakeholders — influencing without authority.

📊 Performance conversations

Having clear, fair conversations about performance expectations and consequences.

❤ EQ & emotional awareness

Reading the room, managing emotional responses, adapting in the moment.

🎤 Presentation skills

Presence, impact and clarity when presenting to teams, boards, or senior stakeholders.

Pricing

Simple, transparent — you choose what fits

All sessions are online or in-person (London based; travel outside London by arrangement).

Group SizeSession LengthFormatInvestment
1 person — 1:1 practice1 hourOnline or in-person£150
2 people — pair session1.5 hoursOnline or in-person£250
3 people — small group2 hrs 15 minOnline or in-person£325
4 people — group workshop3 hoursOnline or in-person£400

In-person sessions welcome across London. Travel outside London available with expenses agreed in advance.

Build Your Session →
Naomi Taylor
Alchemist Garnett Interactive Peach Coaching

Trusted by leading L&D organisations

About Naomi

I made a Big Four training programme better.
Here’s how.

EY runs sophisticated leadership training. But when it came to the conversations that really matter — the ones where managers need to say something difficult, clearly and courageously — something was missing. Theory only gets you so far.

What made the difference was practice. Real, embodied, uncomfortable-in-the-right-way practice. I played the other person in the room. I pushed back the way a real employee would. I made it feel genuine — because it had to feel genuine for the learning to stick.

That approach is at the heart of everything I do.

I’m a business communication coach and facilitator working with mid- to senior-level managers, L&D teams, and organisations ready to invest in more emotionally intelligent leadership. My background spans business coaching and professional performance — which means I bring authenticity to every scenario, and genuine adaptability to every room.

Whether it’s a 1:1 session or a group workshop, my focus is on helping people show up more courageously and compassionately — especially when it’s hardest.

Delivered for

EY (Ernst & Young) NHS Royal Mail Sephora

I also partner with training and development organisations to deliver high-impact experiential programmes. If you’re a training provider looking for a trusted facilitator who can deliver practice-based learning that sticks — let’s talk.

2-minute quiz

Not sure where to start?

Answer 4 quick questions and we’ll recommend the right focus for your first session.

What’s the most common thing that ends up back on your desk that shouldn’t?

Which phrase most describes how your managers approach difficult conversations?

What would a win look like 3 months from now?

Is this for you personally, or for someone on your team?

Your recommended focus:

Ready to put this into practice? Build your session in 2 minutes.

Build Your Session →
Build your session

Choose what fits. Book what you need.

Three choices and you’re done. Naomi will confirm your date by email within 24 hours.

1

What do you want to work on?

💬

Feedback conversations

Giving honest, useful feedback that lands

⚡

Difficult conversations

Addressing conflict, performance, or sensitive topics

🔼

Upwards management

Influencing senior stakeholders effectively

📊

Performance conversations

Clear, fair conversations about standards and expectations

❤

EQ & emotional awareness

Reading the room and adapting in the moment

🎤

Presentation skills

Presence and impact when it counts

Choose a model to work with (optional — Naomi will guide you if unsure)

2

How many people?

1
Just me
£150
1 hour
2
A pair
£250
1.5 hours
3
Small group
£325
2 hrs 15 min
4
Workshop
£400
3 hours
3

Online or in-person?

💻 Online / Zoom

Join from anywhere. Full practice experience via video call.

📍 In-person — London

Based in London. Travel outside London possible — expenses agreed in advance.

All sessions confirmed by email. Naomi will be in touch within 24 hours to agree a date.

Your session summary

Topic—
Model—
Group size—
Duration—
Format—
Total investment£—

Request this session

Naomi will reply within 24 hours to confirm your date and send a simple invoice.

✓ Enquiry received!

Thank you — Naomi will be in touch within 24 hours to confirm your date. Looking forward to your session.

Not sure which topic? Take the 2-minute quiz

Get in touch

Let’s talk

Whether you’re an individual manager, an L&D team, or a training provider — I’d love to hear what you’re working on.

If you know what you want, the quickest route is to build your session directly.

For anything else — bespoke programmes, partnership enquiries, or an initial conversation — use the form and I’ll be in touch within 24 hours.

Naomi Taylor

Business Communication Specialist

Based in London · Available online and in-person